Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address.
An estimated delivery date will be advised when Confirmation is issued. Our delivery to you may be affected by an Event Outside of our Control, please see clause 8 for our responsibilities when this happens.
If you have asked to collect Goods from our premises, you can collect them from us at any time during our opening hours of 9am to 5pm on weekdays.
Delivery of an Order shall be completed when we deliver the Goods to the address you gave us or you collect them from us and the Goods will be your responsibility from that time.
You own the Goods once we have received payment in full.
If a part is faulty or defective please return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund or for a replacement part to be sent to you.
If you've simply had a change of heart or if the item doesn't fit, you can return it within 14 days of delivery for a refund. The item must be in resaleable condition and its original packaging or we won't be able to refund you.
To return an item you'll need to email firstname.lastname@example.org and ask for a returns number.
Send the item back to us within 14 days of getting your returns number to:
Sleeman & Hawken
Please ensure you obtain proof of postage in case your item gets lost in the post.
If your item is particularly heavy or fragile, please contact us for advice on returning.
We'll check your return and, if everything's OK, refund what you've paid for it within 14 working days. Please note this is longer than we would like to take but due to the current COVID-19 situation, please allow us a little extra time.