Delivery & Returns

 

Delivery

8.1.    We use multiple freight providers to deliver our Goods. If You want to see your delivery options, please contact Us. Our estimated timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address location.  

8.2.    An estimated delivery date will be advised when Confirmation is issued and will be set out in the Confirmation. 

8.3.    If You are purchasing Goods from Us as a business, all Goods shall, unless otherwise agreed in writing, be supplied Ex Works and all terms of delivery are defined in accordance with the International Chamber of Commerce Standards “INCOTERMS 2020”.

8.4.    If You are purchasing Goods from Us as a consumer customer the following provisions of clauses 8.5 to 8.11 shall apply to the delivery of your Goods.

8.5.    Unless You and We agree otherwise, if We cannot deliver your Goods within 30 days, We will inform You of this, cancel your Order and give You a refund.

8.6.    If You have asked to collect Goods from our premises, You can collect them from Us at any time during our opening hours of 9am to 5pm on weekdays. 

8.7.    Delivery of an Order shall be completed when We deliver the Goods to the address You gave Us in the Order or You collect them from Us. The Goods will be your responsibility from that time. 

8.8.    If nobody is available to take delivery, please contact Us using the contact details at the top of these Conditions.

8.9.    You are responsible for the Goods when delivery has taken place. In other words, the risk in the Goods passes to You when You take possession of the Goods.

8.10.    You own the Goods once We have received payment in full and by way of cleared funds.

8.11.    We may deliver your Goods in instalments (provided that You agree to this prior to placing your Order). If this is not acceptable to You, We will only supply You with the Goods once each of the Goods comprising the Order is in stock.

Returns

14.1.    You have the right to cancel this contract within 14 days without giving any reason if You are a consumer. We afford the same cancellation rights to both our business and consumer customers. 

14.2.    The cancellation period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the Goods, or the last lot or piece of the Goods.

14.3.    To exercise the right to cancel, You must inform Us of your decision to cancel this contract by a clear statement (e.g. by letter or e-mail) using the contact details at the top of this contract and as set out in clause 2.2. You may use the model cancellation form available here, but it is not obligatory.

14.4.    You can also electronically complete and submit the model cancellation form or any other clear statement on our Website. If You use this option, We will acknowledge receipt of your cancellation via e-mail.

14.5.    To meet the cancellation deadline, it is sufficient for You to send your communication exercising your right to cancel before the cancellation period has expired.

Model Cancellation Form

15.    Effects of cancellation

15.1.    If You cancel an Order under clause 14.1 and You have made payment in advance for Goods that have not been delivered to You, We will refund these amounts and any delivery charges to You. 

15.2.    Unfortunately, if You attempt to cancel an Order for Goods under clause 14.1 and We have already despatched your Goods to You, We will not be able to cancel your Order until it is delivered or collected. In this case, if You return the Goods to Us, We will have to charge You the costs of collection or You will have to pay the cost of returning the Goods back to Us. Goods must be returned by You without undue delay and in any event not later than 14 days from the day on which You communicate your cancellation of the contract to Us. The deadline is met if You return the Goods before the period of 14 days has expired.

15.3.    This will not affect your refund for the Goods themselves, but We will not refund any charges for delivery and any charge for collection will be deducted from the refund that is due to You. Goods must be returned unused and in their original packaging. 

15.4.    You are only liable for any diminished value of the Goods supplied from our stock that are returned to Us in a worn or damaged condition resulting from your handling (other than what is necessary to establish the nature, characteristics and functioning of the Goods.)

15.5.    Goods ordered for You from a third party supplier will be subject to any charges or conditions made by that supplier. 

16.    Our right to cancel 

16.1.    We may cancel an Order before the Goods are delivered, due to an Event Outside of Our Control or the unavailability of stock. If this happens: 

16.1.1.    We will promptly contact You to let You know; and

16.1.2.    if You have made any payment in advance for Goods that have not been delivered to You, We will refund these amounts to You. 

Send the item back to us within 14 days of getting your returns number to:
Sleeman & Hawken
Broadmeadow Lane
Teignmouth
Devon
TQ14 9AE

Questions?

Call us on 01626 778266 or email sales@sleeman-hawken.com